Refunds and the 14-day money-back guarantee

Unpixel has no trial version. Instead, every purchase is covered for 14 days from the day you bought it: if the app isn’t right for you, for any reason, ask within that window and you get all your money back.

The guarantee in short

• When: within 14 days of the purchase date.
• How much: the full price, plus any tax charged at checkout.
• Why: any reason, or none. A sentence about what didn’t work is welcome, because it helps improve the app, but you don’t have to give one.
• Who pays you back: Dodo Payments, the Merchant of Record that handled your purchase, to your original payment method.

The Refund & Cancellation Policy has the full wording.

Before you ask: quick fixes

If something specific is stopping you, one of these may solve it in a minute. If you simply don’t want Unpixel, skip to the next section.

If your Mac doesn’t meet the requirements, a refund is the right answer; there’s no setting that changes that.

How to ask for a refund

1. Email support from the address you used at checkout. If you write from another address, mention the one you bought with.
2. If you have it, add the order reference. It’s the payment ID shown in your receipt email and on the confirmation page.
3. That’s all. There are no forms to fill in.

The support address is in the box at the end of this page. In Unpixel, Email Support in Settings → License opens a message to it as well. Can’t find the receipt? The customer portal run by Dodo Payments lists your payments and invoices.

What happens next

• Support confirms within 2 business days and issues the refund through Dodo Payments.
• Dodo Payments says refunds usually reach your account within 5 to 10 business days; your card issuer decides the exact timing.
• Once the refund goes through, the license key is switched off. Each Mac running Unpixel finds out at its next license check, about once a day while it’s running and online, and then shows License no longer valid instead of copying text.

Uninstall Unpixel completely explains how to remove the app, its settings and its history afterwards.

After the 14 days

Past day 14, refunds aren’t normally given. There’s also a hard limit: Dodo Payments only allows refunds within 30 days of the payment date. If Unpixel has a real problem on a Mac that meets the requirements and support can’t fix it, write anyway; the policy promises to look for a fair solution.

Bought twice, or the wrong number of Macs

Two purchases by mistake, or the 1-Mac license when you needed 2? Write to support within the 14 days. A duplicate purchase is refunded; for the wrong size, one purchase is refunded and support helps you buy the right one. Licenses and pricing compares the sizes.

Please ask before disputing a charge

Writing to support gets your money back faster than a chargeback through your bank, and a disputed charge switches the license key off just as a refund does. None of this limits your rights under your country’s consumer law.